Pelatihan Enhancing Your Skills To Become A Successful Desk Collector

Deskripsi Training

Pelatihan Enhancing Your Skills To Become A Successful Desk Collector. Collecting payment from debitur sometimes can be complicated. It is not only the matter of limited cash available but also the matter of inadequate skills of the debt collector. S/he usually does not examine the field, situation, and condition or even does not have strategic tactic to deal with his/her debitur.

Inappropriate risk management strategy may allow loss in the company as non performing loan or bad debt. Improvement in collection strategy and skills will perform increasing in company revenue.

This comprehensive and practical course provides the key skills needed.

Various skills such as preparation, classification, building rapport, negotiation or dealing with difficult debitur, visiting or telephone calling, post collection activities will be intensively discussed in this program with the aim of developing you as a successful debt-collector and improving your existing skills.

Tujuan dan Manfaat Pelatihan

After attending this program, participants will be better able to:

• Understand Their Responsibilities, Roles, And Attitude As A Debt-Collector
• Understand Collection System, Strategy, And Policy
• Learn What And How To Prepare For A Collection Process
• Learn How To Classify Type Of Debitur And Prepare Strategy To Deal With Each Type Of Debitur
• Learn How To Build Rapport
• Learn How To Negotiate Or Deal With Difficult Debitur
• Learn How To Visit Or Call Effectively
• Learn How To Handle Objections Or Inquiries
• Understand The Post Collection Activities
• Achieve Desired Outcomes For The Organisation And Themselves
• Develop Necessary Skills To Become A Successful Debt-Collector

Materi Pelatihan Enhancing Your Skills To Become A Successful Desk Collector

• Principal of Collection Management
• Roles, responsibilities, and attitude of a STAR debt-collector
• Collection system, strategy, and policy
• Preparation – objectives and materials
• Classification of debitur and strategy for each type of debitur
• Building rapport
• Introduction
• Setting the scenario
• Questions using V-A-K-O-G model
• Matching needs and presenting solutions
• Identifying pleasure or pain type of people
• Negotiation skills in collection
• Getting agreement – handling objections or inquiries
• Using boomerang method, conditional method, metaphor, and so on
• Handling Past Due
• Post collection activities
• Summarising
• Filing
• Follow up
• Visiting and calling effectively
• Building Confidence
• Lots of tips and videos for successful debt-collector

Jadwal Pelatihan 2025

Lokasi dan Investasi

Pelaksanaan pelatihan oleh SITI Training dapat dilakukan secara fleksibel, baik offline maupun online, sesuai dengan kebutuhan dan preferensi peserta. Untuk pelatihan offline, kami menyediakan lokasi di berbagai kota besar di Indonesia:

Jakarta

5.500.000 IDR / peserta *

Yogyakarta

5.500.000 IDR / peserta *

Bali

5.500.000 IDR / peserta *

Bandung

5.500.000 IDR / peserta *

* Syarat dan ketentuan berlaku:
Investasi untuk pelatihan disesuaikan dengan jumlah peserta.
Silakan hubungi tim marketing kami untuk info lebih lanjut.

Training Online dan In-House

Bagi peserta yang lebih memilih pelatihan secara online, kami memfasilitasinya melalui aplikasi Zoom, memastikan pengalaman belajar yang interaktif dan efektif. Selain itu, kami juga melayani in-house training, di mana pelatihan dapat diselenggarakan langsung di lokasi perusahaan Anda, memberikan kenyamanan dan kemudahan bagi karyawan untuk meningkatkan keterampilan dan kompetensi mereka tanpa harus meninggalkan tempat kerja.

Catatan : Apabila perusahaan membutuhkan paket in-house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Training

Sebagai peserta training, Anda akan menikmati fasilitas berikut.

Galeri Dokumentasi Kegiatan Training